What happened?
ALWAYS FREEChoose the closest situation. Critical contacts and saved help phrases stay available without a Trip Pass.
Police, fire or ambulance
Show your location and use the prepared bilingual help card.
Mainland China emergency numbers. 112 connects to police from a mobile even without signal on your home network — verify locally.
Passport lost or stolen
Report it at a local police station (派出所) for a loss report, then contact your embassy or consulate.
Payment failed
Try the free fallback: cash or an ATM, another card, or bind WeChat Pay / Alipay. Ask before assuming your card is the problem.
No internet
Use your saved offline cards, check your eSIM, or ask for Wi-Fi.
I need medical help
Call 120, show your symptoms in Chinese, and point to where it hurts. Machine translation is not medical advice.
Lost or stranded
Show your saved hotel address, contact a trusted person, or open a verified Chinese address to show a driver.
Machine translation is not medical or legal advice. For consular help, contact your nearest embassy or consulate — ChinaTravelReady does not store your nationality or document numbers.